Refund and Cancellation Policy
At Velozity, we strive to ensure complete satisfaction with our AI research platform. Please review our refund and cancellation policies outlined below.
1. Credit Purchases
Credits purchased on the Velozity platform are non-refundable once they have been added to your account. However, we may consider refunds in exceptional circumstances at our sole discretion.
2. Subscription Services
For any subscription-based services:
- You may cancel your subscription at any time through your account settings.
- Cancellation will take effect at the end of your current billing cycle.
- No partial refunds will be provided for unused portions of your billing cycle after cancellation.
- Annual subscriptions may be eligible for a prorated refund if canceled within the first 30 days.
3. Additional Persona Purchases
Purchases of additional personas beyond the free allocation are considered permanent additions to your account and are non-refundable.
4. Eligible Refund Circumstances
We may consider refunds in the following situations:
- Technical issues that significantly impact service usability that cannot be resolved within 7 days.
- Erroneous duplicate charges for the same purchase.
- Service unavailability extending beyond 24 consecutive hours.
5. How to Request a Refund
If you believe you qualify for a refund based on the circumstances outlined above, please contact our support team at murugan@velozity.co with the following information:
- Your account email address
- Date of purchase
- Transaction ID (if available)
- Detailed reason for refund request
We will review your request and respond within 3-5 business days.
6. Changes to This Policy
We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting to our website.
Need Help?
If you have any questions about our refund policy or need assistance with your account, our support team is here to help.